TERMS OF SERVICE

I. General Policy & Gift Vouchers

At TK Detailing, transparency and integrity guide every interaction. We strive to provide the highest caliber of vehicle restoration and maintenance possible with safe, professional-grade products.

Gift Cards & Promotional Vouchers

• Redemption: Gift cards and certificates may be applied toward any service package or add-on. Gift cards hold no cash value and cannot be redeemed for cash or refunded.
• Promotional / Donated Vouchers: Any voucher or certificate provided free of charge by TK Detailing (e.g., as a community fundraiser donation, event sponsorship, or contest prize) is strictly promotional and will expire on the date specified on the card.

II. Interior Condition & Upcharge Policy

Our standard interior detailing pricing covers average daily wear and tear. Vehicles requiring extensive labor or specialized extraction equipment are subject to mandatory upcharges:

• Heavy Pet Hair Removal ($50 Mandatory Upcharge): Vehicles with excessive pet hair woven into carpets, cloth seats, or cargo liners require specialized rubber brushes, pumice tools, and repeated passes.
• Excessive Stain & Dirt Extraction (Starting at $75): Severe beverage stains, deep grease, bodily fluids, food encrustation, or ground-in mud requiring heavy chemical pre-treatment and prolonged hot-water shampooing.
• Headliner Cleaning: We perform gentle spot-cleaning on vehicle headliners to protect delicate adhesives. Comprehensive headliner extraction carries an additional charge and must be pre-approved with the customer prior to starting.

III. Satisfaction Guarantee & Walkthrough

Your vehicle is a significant investment, and our goal is a complete reset you love.

• Vehicle Walkthrough: Upon completion of the detail, clients are encouraged to conduct a thorough walkthrough with Kwynton to inspect every cleaned and corrected area.
• Deficiency Resolution: If an area was missed or does not meet our stated standards, notify us within 24 hours of pick-up. We will promptly arrange a time to rectify the specific area at no additional charge.

IV. Damage & Liability Statement

We treat every vehicle with the utmost precision, care, and calibrated tools. Clients acknowledge and agree to the following liability parameters:

• Pre-Existing Damage: TK Detailing is not liable for pre-existing flaws, including peeling clear coat, rock chips, failing repaints, brittle plastics, cracked dashboard seams, or torn upholstery that existed prior to service.
• Paint Correction Realities: While our multi-step polish eliminates 85%+ of defects, deeper scratches that have penetrated through the clear coat cannot be removed by polishing alone without risking paint strike-through.
• Remedy Limitation: In the unlikely event of verified technician error, the client's sole remedy from the Company is limited to the service fee paid for that specific treatment.

V. Ceramic Coating Warranty & Free Test Spots

Ceramic Coating Protection

Our ceramic coatings provide extreme hydrophobicity, UV resistance, and chemical protection. To maintain active warranty coverage, vehicles must adhere to recommended hand-wash procedures and avoid automated abrasive friction car washes.

Complimentary Test Spot Consultation

Considering 1-Step or Multi-Step Paint Correction? TK Detailing offers a free, no-obligation test spot on a panel of your vehicle so you can witness the swirl removal and gloss restoration in person prior to scheduling your full package.

VI. Booking, Rescheduling & Deposit Policy

• Commitment Fee (Discretionary Deposit): TK Detailing reserves the right to require a $50 deposit to reserve a specific calendar date and location. This fee is applied directly toward the final invoice.
• Rescheduling Window: Clients who have paid a commitment fee may reschedule their appointment with at least 24 hours' notice. The rescheduled service must be booked and completed within three (3) months of the original reservation.
• Fee Forfeiture: Cancellations made without rescheduling within the 3-month window, or same-day no-shows, result in forfeiture of the deposit to cover blocked shop time.

VII. Media Documentation & Marketing

TK Detailing captures before-and-after photographs and video footage of all vehicles for quality control, records, and marketing showcase on our social media platforms (Instagram & Facebook: @TKDetailing.ab).

• Privacy Request: If you prefer that your vehicle's images remain private and not featured on social media or online portfolios, please inform us in writing or via text prior to the appointment.
• Photo Sharing: We are always happy to text or email copies of high-resolution before-and-after photos upon request (ideal if you are preparing to sell your vehicle).

VIII. Mobile Detailing & Alberta Weather Policy

For mobile services in Olds, Didsbury, Carstairs, and surrounding rural Alberta areas:

• Travel Surcharge: Mobile travel fees, if applicable, are quoted and confirmed prior to your appointment confirmation.
• Weather Contingencies: In the event of severe Alberta weather (freezing temperatures, heavy rain, or blizzards), mobile appointments will be rescheduled to the earliest available clear day or relocated to our indoor shop without penalty.

IX. Privacy Policy & Client Information

• Data Collected: When you request an estimate or schedule a detail, we collect your name, phone number, email, and vehicle make/model solely to coordinate your booking.
• Data Protection: TK Detailing will never sell, trade, or share your contact info with third parties, except as required to process bookings and send appointment reminders.
• Your Rights: You may contact us at any time to request updates or deletion of your information from our booking database.